Video coming soon
Open a ticket from the Support screen: give it a subject, pick the screen and site it is about, choose how urgent it is (a question, something not working, or your site or account down) and describe what happened. You can attach a screenshot or a PDF up to 5 MB.
We attach the context for you: your plan, usage, the site’s WordPress connection, the publish mode and your last jobs, so you do not have to list them. Replies arrive by email with a link back to the ticket, and the Home screen shows a banner while a reply is waiting for you.
Status: New when you open it, Waiting on us after your message, Waiting on you after ours, Solved when it is done. We aim to reply within one business day, same business day on Agency plans.
